Top 10 FAQ – bset water way

1. What services do you offer?

At bset water way, we provide a full range of laundry services, including wash and fold, dry cleaning, ironing, and special care for delicate items. We also offer convenient pickup and delivery services across New York City.

2. How do I place an order?

You can easily place an order through our website, bestwaterway.com. Just choose the services you need, select a pickup and delivery time, and submit your order. You can also contact us directly by phone or email.

3. What areas do you serve?

We currently offer laundry services across all boroughs of New York City, including Manhattan, Brooklyn, Queens, the Bronx, and Staten Island.

4. What is your turnaround time?

Our standard turnaround time is 24-48 hours. However, same-day and next-day services are also available for an additional fee. Please check availability when placing your order.

5. How do pickup and delivery work?

Once you place your order, we will schedule a convenient time to pick up your laundry from your preferred location. After your laundry is cleaned and folded, we’ll deliver it back to you at the scheduled time. Pickup and delivery are contact-free for your safety.

6. What kind of detergents and cleaning products do you use?

We use high-quality, eco-friendly detergents that are safe for both your clothes and the environment. If you have specific detergent preferences or allergies, please let us know, and we will accommodate your request.

7. How much does it cost?

Our pricing depends on the type of service and the amount of laundry. We offer competitive rates, and you can find our full pricing details on our website under the “Pricing” section. Pickup and delivery are typically included for orders above a certain amount.

8. What if my clothes are damaged or lost?

We take the utmost care with your laundry, but if an item is lost or damaged due to our negligence, we will compensate you based on the fair value of the item, up to $100 per order. Please notify us of any issues within 24 hours of receiving your laundry.

9. Can I reschedule or cancel my order?

Yes, you can reschedule or cancel your order up to 24 hours before the scheduled pickup time without any penalty. For cancellations made within less than 24 hours, a small cancellation fee may apply.

10. How do I contact customer service?

You can reach us through our website contact form, via email at [your email address], or by phone at [your phone number]. Our customer service team is available to assist you with any questions or concerns.